Traci Austerman may not serve as a caregiver at Guardian Home Care, but she strives to care for the families who are looking for services for their loved ones. Traci is Guardian’s office administrator, overseeing all clients and caregivers. She takes care of human resources duties, scheduling, and keeping Guardian up-to-date on all current paperwork.
Traci started working with Guardian Owner/Operator Daryl Addison at Northeastern Elementary school, and he hired her to join him when he started this company in July of 2015. She enjoys helping people, despite the extensive paperwork involved with her job.
“It is hard for people to ask for or accept help,” she shared. “Once they ask for and accept help, I want to make it as easy as possible and to make them feel comfortable and good about asking for help.”
Traci sees transformations happen in the lives of clients with the help of Guardian. She recalls the company’s first client, who needed assistance after a leg wound. Guardian’s caregiver helped her around the house and drove her to appointments.
“She was a joy to have, and the caregiver and client became close. She looked forward to her caregiver coming,” Traci noted. “With Guardian’s help, she made a full recovery and is now independent again.”
Traci trusts Guardian with her father’s care. Her dad has a rare neuropathy, and he is an on-call client. This means he has access to Guardian Home Care whenever he needs it.
“Guardian is very caring, and works hard to make the clients and caregivers happy. You will not find another agency that will invest into your needs and care like Guardian does.”
37 East Main Street
Hagerstown, IN 47346
Phone: (765) 530-8011